Frequently Asked Questions

Everything you need to know about your FELIWAY shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options via Klarna.

Are FELIWAY garments sustainably made?

Yes, we prioritize ethical manufacturing and use organic or recycled materials in over 80% of our collections to ensure high quality with a lower environmental impact.

Can I change or cancel my order after it's been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team.